Refund Policy

30-Day Money-Back Guarantee

At DomexiHost Technologies, we are committed to ensuring your satisfaction with our hosting services. If you are not completely satisfied due to server issues, technical errors, or service disruptions, we offer a 30-day money-back guarantee on all our hosting plans.

This guarantee allows you to cancel your hosting account within 30 days from the initial signup date and receive a full refund, no questions asked.

Non-Refundable Fees

Please note the following items are non-refundable:

• Domain registration fees

• Setup fees

• Add-on or custom services

• Accounts suspended or terminated due to violations of our Terms of Service

Refund Request Process

To request a refund, please contact our customer support team within the 30-day window. Include:

• Your account details

• Reason for cancellation (optional but helpful)

Once your request is reviewed and verified, we will issue a full refund for your hosting plan if it falls within our refund policy guidelines.

Beyond the 30-Day Period

After the 30-day money-back period:

• Refunds are not available for any hosting plan.

• However, our support team is available to assist you with any technical concerns or service issues.

Cancellations

You may cancel your hosting account at any time via your client portal or by contacting support.

If canceled after the 30-day period, your service will remain active until the end of your current billing cycle, and no refund will be issued.

Terms of Service Violations

Refunds will not be granted if your account is suspended or terminated for violating our Terms of Service. This includes:

• Spamming or phishing

• Hosting pirated or malicious content

• Engaging in illegal or abusive behavior

Changes to Refund Policy

DomexiHost Technologies reserves the right to modify this policy at any time. Any updates will be posted on our official website. It is your responsibility to review this policy periodically.

Contact Information

If you have any questions regarding our refund policy, feel free to reach out to us:

📧 Email: billing@domexihost.com
📞 Phone: +94 75 6076 756
💬 WhatsApp: +94 75 6076 756
💻 Live Chat: Available at www.domexihost.com